Refund and Returns Policy
Exchange Policy
Last Updated: Sept. 2023
At Luceez, your satisfaction is our priority. We want you to love your purchases and enjoy a seamless shopping experience. Please read our return policy carefully to understand our guidelines regarding returns and exchanges.
Exchange for Products
Original Packaging: To be eligible for exchange, items must be in the original packaging as they were sent to you.
Receipt Required: A receipt or proof of purchase is required for all returns.
Timeframe: Returns for products must be initiated within 5 days from the date of delivery.
Exchange Only: We do not offer refunds on product purchases. However, we are happy to assist with exchanges for items of the same value or store credit.
Services Payment
Validity: Payments made for services are valid for a period of 12 months from the date of payment.
No Refunds: We do not offer refunds for payments made for services. If you have any concerns or issues with a service, please contact our customer support team, and we will strive to address your concerns promptly.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer support team at [insert contact information] to inform us of your intention to return or exchange a product or discuss any concerns related to services.
- Package the Item: Place the product in its original packaging, along with the receipt, and securely seal the package.
- Shipping: Send the package to the address provided by our customer support team. Please note that you will be responsible for any return shipping costs.
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Exchange or Store Credit: If your return is approved, we will process an exchange or provide you with store credit, as per your preference.
Exceptions
Please note that certain items are not eligible for return or exchange unless they are damaged or defective. These items include:
- Personalized or custom-made products
- Perishable goods
- Digital products or downloads
Contact Us
If you have any questions or concerns about our return policy or need assistance with a return or exchange, please contact our customer support team at +234 708 3879 851. We are here to help and ensure that your experience with Luceez is exceptional.
Thank you for shopping with us.
