Privacy Policy
Last Updated: Sept. 2023
Introduction
Welcome to Luceez, an e-commerce platform operating in Lagos, Nigeria, dedicated to providing you with an exceptional shopping experience. At Luceez, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
By using Luceez’s website, you agree to the terms and practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website and services.
Information We Collect
- Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
- Usage Information: We collect information about how you interact with our website, including your IP address, browser type, operating system, and the pages you visit. We use tools like Google Analytics and Google Tag to collect and analyze this data to improve our website’s performance and user experience.
- Communication Data: If you contact us via email or through our website, we may collect information such as your name, email address, and any information you provide in your correspondence with us.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including order confirmation, shipping, and customer support.
- Website Improvement: To analyze website usage and trends, allowing us to enhance our website’s functionality and user experience.
- Marketing Communications: With your consent, we may send you promotional emails and newsletters. You can opt out of these communications at any time.
- Customer Support: To respond to your inquiries and provide customer support.
- Legal Obligations: To comply with legal obligations, including tax and accounting requirements.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and services, such as payment processors, shipping companies, and marketing platforms like Mailchimp.
- Legal Compliance: We may disclose your information if required by law, to protect our rights, or in response to a legal request.
Security
We take the security of your personal information seriously and employ reasonable safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the beginning of this policy will be revised accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at info@luceez.com.
Thank you for choosing Luceez for your online shopping needs.
