Last Updated: Sept. 2023
At Luceez, we are committed to providing you with a seamless shopping experience, including prompt and reliable delivery services. Please read our delivery policy to understand how we handle the delivery of your orders.
Delivery Timelines
- Lagos Delivery: We offer fast delivery within Lagos, Nigeria. Orders placed within Lagos are typically delivered within 2 hours from the time your order is confirmed.
- Outside Lagos Delivery: For orders outside Lagos but within Nigeria, we aim to deliver within 72 hours from the time your order is confirmed. Please note that delivery times may vary depending on your location.
- International Delivery: For international orders, we strive to deliver within 7 days from the time your order is confirmed. International delivery times may vary based on the destination country and customs clearance procedures.
Order Placement Deadline
To ensure that your order is processed within the specified delivery timelines, please place your order by 5:00 PM (local time). Orders received after this time will be processed on the next working day.
Delivery Charges
Delivery charges may apply to your order, and these charges will be clearly displayed during the checkout process. The delivery fee may vary based on factors such as your location and the size or weight of your order.
Delivery Notifications
Once your order has been dispatched, we will provide you with tracking information so you can monitor the status of your delivery. You will also receive notifications regarding the estimated delivery time.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete delivery information.
Delivery Delays
While we make every effort to deliver your order within the specified timelines, please note that unforeseen circumstances, such as weather conditions, public holidays, or other factors beyond our control, may occasionally lead to delays. We appreciate your understanding in such situations.
Contact Us
If you have any questions or concerns about our delivery policy or the status of your order, please don’t hesitate to contact our customer support team at +234 708 3879 851. We are here to assist you and ensure that your shopping experience with Luceez is exceptional.
Thank you for choosing Luceez for your shopping needs.
